sales@rosegoldfurniture.pk
|
+92-306-6203252

F.A.Q’s

DO YOU SHIP TO MY CITY AND LOCATION?
We currently deliver only in Lahore. We are coming to other cities very soon and will keep you posted!

WHAT IS THE ESTIMATED DELIVERY TIME?
Estimated delivery time for any product is 1-15 working days.

WHAT PAYMENT TYPES DO YOU ACCEPT?
Following payment methods are avilable Easy Paisa, Jazz Cash, Net Banking.

WHAT IS THE PAYMENT METHOD?
For any type of product 50% ADVANCE and 50% will be CASH ON DELIVERY.

CAN I CANCEL THE ORDER?
Before order confirmation you can cancel your order by sending us email at sales@rosegoldfurniture.pk but in case of order confirmation by our sales department if you still want to cancel your order there will be 20% deduction for order cancellations.

HOW DO I TRACK MY ORDER?
We try our best to deliver your product before you can even think ‘Where is it now?’ 🙂 i.e. within 15 working days of your order. In any such cases, we proactively call / email the customer to inform them of the status of their product and where it is in transit. For further assistance you can contact at our customer care number +92-306-6203252 or email us at sales@rosegoldfurniture.pk.

WHAT IF I HAVE RECEIVED A DAMAGED PRODUCT?
•In case, you receive a damaged product (damage as defined by the situations in the prior question), please bring it to the notice of the delivery personnel immediately. In case you notice an issue later(only within 24 hours of delivery), please get in touch with us on our customer care number +92-306-6203252 or write to us at sales@rosegoldfurniture.pk.
• Our team will assess the damage and revert within 4-7 working days with a solution.

WHAT SHOULD I CHECK WHEN THE PRODUCT IS DELIVERED TO ME?
Please check for all the following items when the product is delivered to you:
1. Please check on all external surfaces across the product for any breakages, cracks, chip-offs, unfinished patches, or borer / insect infestations
2. In case there is some dust or a lack of shine, our team will be able to fix this immediately by applying a coat of wood polish or by rubbing the surface with a cloth; this is an accepted industry-standard method for cleaning the surface / polishing it
3. For all products that involve assembly, please ensure that the delivery team assembles the product so you are sure that all nuts and bolts are present and they fit well
4. For all products that require wall installation, kindly decide prior to the delivery team’s visit on the exact location in your house where you would want to place your product, and instruct the delivery team to fix the product; please ensure that you have taken all necessary approvals prior for any drilling etc. that may be required to fix wall items in your apartment / home
5. For all products kept on the floor, ensure that the product stands steady and straight. In case there is an uneven leg (less than 5 mm difference), then our team will install bushes at the foot of that leg to balance the product better; in case the uneven leg is more than 5 mm, then we will take the item back to provide a replacement (or a repair) based on extent of change needed
6. For all seating products, kindly sit on the item to ensure that the structure is stable with your weight on it
7. Currently we make sure that the internal areas of storage products are well finished to not have any loose pieces / splinters to hurt your arms; however the extent of polish of internal areas may not match with the extent of polish on external areas
8. Once the product is delivered and our delivery team leaves your location, we will be able to only honor manufacturing defects and other fair usage breakages as described by the warranty policy.

× How can I help you?